Sun Ray - Frequently Asked Questions
Answers to common questions about our products, shipping, testing, and more.
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Support hours: Monday-Friday, 7am-5pm
About Sun Ray®
What makes Sun Ray® different?
What makes Sun Ray® different?
We combine naturopathic principles with clinically guided formulations to create supplements that deliver real results. Backed by quality science and crafted with care in Brisbane, our range is designed to enhance your natural beauty, gut health, and overall vitality.
Where are your products made?
Where are your products made?
All Sun Ray® supplements are proudly formulated and manufactured in Brisbane, Australia, under stringent safety and quality protocols.
Are your products TGA listed?
Are your products TGA listed?
While not listed with the TGA, our products are manufactured under Food Safety Standards and align with the relevant guidelines for functional food supplements. We are committed to transparency, compliance, and exceptional quality.
Do you test your products?
Do you test your products?
Yes. Our products are tested for purity, stability, and safety — including heavy metals, glyphosate, and other potential contaminants — to ensure they meet high standards from batch to batch.
What is your stance on transparency?
What is your stance on transparency?
We list all of our ingredients clearly — no unnecessary fillers, no fluff. You deserve to know exactly what you're putting into your body.
Product Information
Are your products gluten-free, nut-free, or vegan?
Are your products gluten-free, nut-free, or vegan?
Many of our products are gluten-free and/or vegan, but not all. You’ll find full dietary and allergen details on each product page.
How do I know which product is right for me?
How do I know which product is right for me?
Start with your goal — clearer skin, improved digestion, or daily vitality. Each product page includes guidance, or you can contact our team directly for support.
Do you use any artificial fillers or sweeteners?
Do you use any artificial fillers or sweeteners?
No. We only use natural, bioavailable ingredients — no artificial colours, sweeteners, or unnecessary additives.
What if I have allergies?
What if I have allergies?
All ingredients are listed on each product page. If you're unsure, check with your healthcare provider before starting a supplement.
How long does it take to see results?
How long does it take to see results?
Every body is different. Some feel the difference within days, while others may notice gradual improvements over several weeks. Consistency is key.
What if I experience side effects?
What if I experience side effects?
Stop taking the product and consult your healthcare provider. Even natural ingredients can interact differently depending on your health status.
Product Usage
Can I take more than one Sun Ray® product at the same time?
Can I take more than one Sun Ray® product at the same time?
Yes — our range is designed to work synergistically. However, if you have pre-existing conditions or are taking medications, we recommend checking with a professional.
Are your products safe during pregnancy or breastfeeding?
Are your products safe during pregnancy or breastfeeding?
Please consult with your healthcare provider before taking any supplements while pregnant or breastfeeding.
How long do your products last once opened?
How long do your products last once opened?
Most products are best consumed within 6–12 months, once opened. Store in a cool, dry place unless otherwise stated.
How should I store my products?
How should I store my products?
Keep them sealed, away from heat and direct sunlight. Some may benefit from refrigeration — check the label for storage guidance.
Shipping & Orders
Do you offer international shipping?
Do you offer international shipping?
Yes, we now ship internationally. Shipping rates and times will vary by country and can be calculated at checkout.
How do I track my order?
How do I track my order?
Once your order ships, you'll receive a tracking link via email. Contact our team if you need help.
What is your returns policy?
What is your returns policy?
If something’s not right, we’ll fix it. For more details, please visit our Returns & Refund Policy page.
Wholesale & Stockists
Do you offer international shipping?
Do you offer international shipping?
Yes, we partner with selected clinics, salons, and stores who align with our brand. If you’re interested in becoming a Sun Ray® stockist, please complete our application form.
Can I get marketing support as a stockist?
Can I get marketing support as a stockist?
Absolutely. We provide educational support, marketing material, and priority access to product launches for our trusted retail partners.
Sustainability & Packaging
Is your packaging recyclable?
Is your packaging recyclable?
Yes — we use recyclable packaging and are committed to reducing waste at every step of our production.
Are your ingredients sustainably sourced?
Are your ingredients sustainably sourced?
Yes. We work with responsible growers and manufacturers who prioritise ethical and sustainable practices, both locally and globally.
