Refund policy
If your order arrives damaged or unusable: we will refund the purchase price or send you another of the same product at no additional cost.
Please note we may ask for photo evidence of the issue, and you must contact us within 3 days of delivery.
- Please Call us on 1300 440 528 | or email sales@propelhealthau.com
- Take note of your order number and the condition of your product. We only accept unopened products in their original packaging.
- Let us know your order number and the issue.
- If you have changed your mind about your purchase: we’re not able to cancel orders already with our couriers or already shipped for delivery. If you’ve changed your mind about a product that’s already been delivered, give us a call (within 3 days of delivery) to let us know you would like to return it, pop it in the mail and once received we’ll issue a refund for the value of the product(s) you’re returning.
- Refunds will be issued within 3-10 business days.
*We cannot refund or reimburse any shipping costs unless the product is damaged or unusable.